Consumer Liaison Service

The Consumer Liaison Service represents the interests of patients, their families and carers in resolving matters of concern.

If you have been unable to resolve a concern by directly discussing it with the staff involved in your care or the Clinical Nurse Manager of your ward, the Consumer Liaison Service can assist you.

We believe prompt action prevents concerns escalating and we encourage patients, their carers and family members to tell us if they have a concern.

We welcome and encourage feedback so we can improve our service to you.

If our service standards have not met your expectations, simply follow these steps:

Step 1

Talk to the staff member or Clinical Nurse Manager concerned. Let them know how you feel and if you are not happy with their response, contact the Consumer Liaison Service.

Step 2

Call the Consumer Liaison Service on (08) 9400 9672 or if you prefer writing, simply fill out the web form below or write a letter and post to Consumer Liaison Service, Joondalup Health Campus, PO Box 242 Joondalup WA 6919. The Consumer Liaison Service is there to listen and help resolve any matters of concern.

Step 3

If you are dissatisfied with the outcome, you may wish to contact the Health and Disability Services Complaints Office (HaDSCO) on (08) 6551 7600. HaDSCO is an independent State Government agency providing an impartial service for complaints relating to health and disability services provided in Western Australia.

If you wish to provide feedback anonymously, you may wish to consider posting your feedback on the Care Opinion website. Care Opinion Australia (COA) was established in 2012 and is registered as an independent not-for-profit charitable institution. Care Opinion is about honest and meaningful conversations between patients and health services.

Contacting the Consumer Liaison Service

To email us please fill out the form below:
(Fields marked with * are required.)

Please supply a brief summary of your concerns

1000 characters maximumPlease supply a brief summary of your concerns must have at least 0 and no more than 1000 characters.The value of the Please supply a brief summary of your concerns field is not valid.

*

CONTACT DETAILS

If you would like the Consumer Liaison Service to contact you by phone, please include your name and daytime contact details:

Name :

Name : must have at least 0 and no more than 256 characters.The value of the Name : field is not valid.

*

Telephone :

Telephone : must have at least 0 and no more than 256 characters.The value of the Telephone : field is not valid.

*

Patient Name (if you are not the patient):

Patient Name (if you are not the patient): must have at least 0 and no more than 256 characters.The value of the Patient Name (if you are not the patient): field is not valid.

 

 

Enter the code as it is shown :

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This information will be automatically emailed to the Consumer Liaison once you have completed and click on ‘submit’.

Phone: (08) 9400 9672, Monday - Friday 8am - 4pm

Mail:
Consumer Liaison Service
Joondalup Health Campus
PO Box 242 Joondalup WA 6919

Email: ConsumerLiaison.JHC@ramsayhealth.com.au