Feedback

We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete the feedback form that is located at your bedside. This enables us to evaluate and improve our services to our patients.

Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. If you are surveyed, your inclusion in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

Name (optional)

Date of birth (optional)

Contact phone number (optional)

Contact email (optional)

Date of admission

YearMonthDay 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 January February March April May June July August September October November December 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31

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Ward

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Room number

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Were your expectations exceeded, met or not met? Please help us by selecting the option that matches your experiences.

The admissions process

Exceeded
Met
Not Met
NA

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The cleanliness and set-up of your room

Exceeded
Met
Not Met
NA

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The quality/taste/variety of your meals

Exceeded
Met
Not Met
NA

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The care from your nurses

Exceeded
Met
Not Met
NA

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The care from your doctor

Exceeded
Met
Not Met
NA

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The care from allied health (including physio, occupational therapy, speech pathology, dietetics and social work)

Exceeded
Met
Not Met
NA

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Usefulness of discharge information

Exceeded
Met
Not Met
NA

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How your medications were explained

Exceeded
Met
Not Met
NA

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How your personal/special needs were met

Exceeded
Met
Not Met
NA

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Staff were polite and respectful when communicating

Exceeded
Met
Not Met
NA

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You were kept informed and could contribute to decisions about your care.

Exceeded
Met
Not Met
NA

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Please tell us

How likely are you to recommend Joondalup Health Campus to friends or family?

1 - Not at all likely
2
3
4
5 - Very likely

What did you appreciate during your hospital stay and/or how can we improve?

Have you watched the Patient Information video?

Yes
No

Did you receive information about your rights and responsibilities as a patient (The Australian Charter of Health Care Rights)?

Yes
No

Would you like to acknowledge any individual or team who provided exceptional care or service during your stay with us? (E.g. admin, allied health, nursing, doctor, housekeeping, catering, orderlies).

 

 

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