Joondalup Private Hospital
Part of Ramsay Health Care

Important information about novel coronavirus (COVID-19)

Temporary suspension of non-urgent surgery

The Prime Minister has announced the suspension of non-urgent Category 2 and Category 3 elective surgeries at all private hospitals from 11.59pm on 1 April. Other services, including urgent surgery and medical services, will continue.

Every patient waiting for elective surgery is assessed by their treating medical professional as Category 1, 2 or 3 as per the following definitions:

  • Category 1 – Needing treatment within 30 days. Has the potential to deteriorate quickly to the point where the patient’s situation may become an emergency.
  • Category 2 – Needing treatment within 90 days. Their condition causes pain, dysfunction or disability. Unlikely to deteriorate quickly and unlikely to become an emergency.
  • Category 3 – Needing treatment at some point in the next year. Their condition causes pain, dysfunction or disability. Unlikely to deteriorate quickly.
Decisions on the category of patients are at the discretion of the treating medical professional. If you are a patient, please liaise with your doctor as soon as possible regarding this announcement to find out whether it changes your booked surgery.

Please click here to read more important information about this announcement.

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    Current status

    We understand the rapidly evolving and unprecedented and widespread effects of COVID-19 may result in high levels of concern, however we want to reassure you that we are well-prepared and well-resourced to manage the impacts.

    We have strict infection control and prevention protocols in place to protect patients, health care workers and visitors to minimise the risk of any infection, including COVID-19.

    The symptoms of COVID-19 are documented on the Australian Government’s Department of Health website. If you are unwell and require urgent medical attention you should contact your GP or call 000 for an ambulance (this will work even without phone credit).


    Information for patients

    If you have travelled overseas in the past 14 days, please contact the hospital or your doctor before your scheduled appointment or surgery. If you are unwell with any cold or flu like symptoms, and are scheduled for a procedure, please contact your doctor before attending the hospital.

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    Information for visitors

    VISITING HOURS WILL BE RESTRICTED TO TWO HOURS ONLY between 11am-12pm AND 6pm-7pm.

    NOT ONLY are these new rules in alignment with Government policies, which we are contractually mandated to follow, most importantly they are about KEEPING OUR COMMUNITY SAFE.

    Children aged 16 or under should not visit hospital unless there are exceptional circumstances.

    Visitors to adult patients

    • Inpatients - one hour in the morning and one hour in the evening with a maximum of two visitors per patient, per day. Only ONE visitor at a time in any patient room.
    • Outpatients and Emergency - a maximum of one adult person may accompany a patient to an Emergency Department or a hospital-based outpatient appointment (including day surgery).

    Visitors to patients who are children

    • Inpatients - a maximum of two designated family members are able to visit per day. These family members must be the same each day. Only ONE visitor at a time in any patient room.
    • Outpatients and Emergency - a maximum of one parent/carer may accompany a patient to an Emergency Department or a hospital-based outpatient appointment (including day surgery).

    Visitors to maternity patients

    • Visitors to birth suites and ALL maternity wards (public and private) - one birthing partner is permitted to attend with a woman in labour. The same birth partner can progress to the postnatal wards for a short time but will then be asked to leave and return ONLY DURING VISITING HOURS as specified above.
    • Antenatal clinic –  one visitor ONLY throughout Antenatal Clinic

    Visitors to confirmed COVID-19 inpatients (or inpatients under investigation)

    • Children - For children who are inpatients with confirmed COVID-19, a maximum of one designated family members is able to visit per day. This must be the same family member each day.
    • Adults - No visitors will be allowed to visit confirmed COVID-19 adult inpatients (or COVID-19 inpatients under investigation).
    • Maternity - No visitors will be allowed to visit confirmed COVID-19 maternity inpatients (or COVID-19 inpatients under investigation)

    If you enter the hospital, you must practise the following precautions:

    • Wash your hands often with soap and water before and after eating as well as after attending the toilet
    • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
    • cough and sneeze into your elbow
    • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps.
    • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub. 

    Social distancing

    It is important to practise social distancing to stop or slow the spread of infectious diseases, such as COVID-19. The more space between you and others, the harder it is for the virus to spread.

    Important tips include:

    • You should aim to remain 1.5 metres apart at all times. If you are required to move closer than 1.5 metres, ensure that the time does not exceed 15 minutes
    • Do not shake hands
    • Do not share food
    Visitor Information: Social Distancing

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    Information for maternity patients

    As you may have seen in recent media coverage, a member of staff in our maternity ward has tested positive for CoVID after returning from an international holiday.

    As has always been the case in our hospital, the safe care of you and your baby remains our highest priority.

    Our team is dedicated to ensuring the birth of your child is a wonderful and memorable experience in a supportive and caring environment.

    As the global situation evolves, we continue to update our practices to reduce the impact of COVID-19 on our patients, their families and visitors.  

    As a result, all private maternity patients have been relocated to our Joondalup Health Campus second floor maternity wards

    At this time, you can feel confident that you’re in good hands.

    What does this mean for me & my baby?

    • Not a lot will change for you – private maternity services at JHC remain open
    • You will still be cared for to the highest standard by one of our private obstetricians
    • You can be assured, that you will still have the private patient experience at JHC
    • As a private maternity patient booked to deliver at JHC, we will be in touch with further updates, as they become available

    Was a midwife infected with CoVID-19?

    • JHC did have one member of staff test positive
    • Rest assured, we have identified / ‘contact traced’ all the staff and patients who had contact with this person, as per the advice from the Department of Health
    • All ‘contacts’ were sent home to self-isolate

    I was in the other day for my appointment and I’m worrying that I’ve caught Coronavirus

    • The Department of Health has carefully traced and already contacted all individuals at risk
    • As such, if you have not had a phone call from the Department of Health, you should not be concerned

    Am I at risk coming into the hospital?

    • As has always been the case in our practice, the safe care of you and your baby remains our highest priority
    • We continue to follow best practice protocols to ensure your safety
    • Relocating the private maternity ward is one of many measures we have in place to ensure the hospital remains the safest place for you to have your baby

    Does this mean I won’t be on the private ward?

    • At this stage, private patients will still have a private experience, just on a different ward
    • This change has been made with your safety as our top priority

    Will I still have a single room?

    • Yes, you will.

    What are you doing to keep patients safe?
    As the global situation evolves, we continue to update our practices to reduce the impact of COVID-19 on our patients, their families and visitors.  

    • As a result, all private maternity patients have been relocated to our Joondalup Health Campus second floor maternity wards. Additionally:
      • We have implemented all recommended restrictions on travel and staff isolation
      • We have strict infection prevention and control procedures
      • We are screening all patients prior to admission
      • We have taken the decision to postpone our group maternity tours and classes
        • Our maternity unit is in the process of changing the way Childbirth Education classes are offered to our expectant parents during the COVID-19 situation. Please contact our maternity department to find out if they have begun to offer online antenatal classes in place of hospital classes.
      • We are also implementing limitations to visitors. At this time, one adult support person only will be permitted to visit any obstetric or neonatal areas throughout your stay.

    We will update you with new information in the coming weeks - we apologise for any inconvenience this may cause.  

    Have you recently travelled overseas or are you unwell?

    If you have travelled overseas within the last 14 days prior to your planned or unplanned admission, or have any of the symptoms of COVID-19, you should advise the hospital and your doctor so appropriate precautions can be in place when you are admitted, protecting you and others in the hospital. If you have had contact with a known or suspected case of COVID-19, then please alert the hospital so appropriate precautions can be implemented for your admission and follow the instructions from Public Health authorities.

    If you have symptoms of a respiratory infection, please alert the hospital and Public Health authorities. You will be able to be admitted but precautions will be put in place for your admission and remain in place until removed by Public Health.

    Maternity tours and education classes

    In response to the changing COVID-19 situation, for the safety of our patients and staff, we have taken the decision to postpone our group maternity tours and classes. In some cases, hospitals may hold individual tours where possible – please contact your hospital for more information.

    Our maternity units are in the process of changing the way Childbirth Education classes are offered to our expectant parents during the COVID-19 situation. Please contact your hospital to find out if they have begun to offer online antenatal classes in place of hospital classes.

    We will update you with new information in the coming weeks - we apologise for any inconvenience this may cause.

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    Special events (including Anzac Day services)

    Keeping in mind the safety of our patients, visitors, and health care workers, based on advice from the Australian Government, we have taken the decision to postpone or cancel large events and gatherings of more than 20 people. This includes commemorations for Anzac Day. We instead encourage the community to watch the Australian War Memorial’s nationally televised Anzac Day commemorative service at 5.30am on 25 April 2020.

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    FAQs

    What is this virus?

    Coronaviruses can make humans and animals sick. Some coronaviruses can cause illness similar to the common cold and others can cause more serious diseases, including Severe Acute Respiratory Syndrome (SARS) and Middle East respiratory syndrome (MERS). The virus first seen in Hubei Province, China is called ‘novel’ because it is new. COVID-19 has now been declared a pandemic by the World Health Organization (WHO) and there has been a significant increase in new cases across many countries in Europe and around the world. It is likely that the virus originally came from an animal, and there is evidence that it can spread from person-to-person.

    What are the symptoms?

    Symptoms include fever OR an acute respiratory infection and include (but are not limited to) cough, sore throat, fatigue and shortness of breath with or without a fever.

    How is the coronavirus spread?

    The coronavirus is most likely to spread from person-to-person by:

    • Direct close contact with a person whilst they are infectious;
    • Close contact with a person with a confirmed infection coughs or sneezes; or
    • Touching objects or surfaces (such as doorknobs or tables or face masks) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

    Most infections are transmitted by people when they have symptoms. There is now some evidence that people could be contagious before showing symptoms.

    How can i help prevent the spread of COVID-19?

    How can I help prevent the spread of COVID-19?

    Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

    • Wash your hands often with soap and water before and after eating as well as after attending the toilet
    • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
    • cough and sneeze into your elbow
    • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps.
    • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.

    Where are the COVID-19 clinics and testing centres located?

    COVID-19 clinics and assessment centres have been established at various sites across Australia. Please click on the relevant link below to view the services available in your state:

    Can I still visit my specialist/doctor even if we are locked down for COVID-19?

    Yes, visiting your doctor is considered an essential indoor gathering under current guidelines. That means you must adhere to social distancing measures by keeping a distance of 1.5m between yourself and other people and good hygiene practices including using hand sanitiser before and after your visit with your doctor.

    What does isolate in your home mean?

    People who are recommended to be isolated should not attend public places, in particular work, school, childcare or university. Only people who usually live in the household should be in the home. Do not allow visitors into the home. There is no need to wear masks in the home. Where possible, get others such as friends or family, who are not required to be isolated to get food or other necessities for you. If you must leave the home, such as to seek medical care, wear a surgical mask if you have one.

    How is the virus treated?

    There is no specific treatment for coronaviruses. Antibiotics are not effective against viruses. Most of the symptoms can be treated with supportive medical care. Some people will require hospitalisation.

    What are the restrictions on visitors at Ramsay hospitals and clinics?

    Given the evolving situation, we are restricting visitors to Ramsay facilities. No more than two visitors will be permitted at any one time. Visitors to maternity units will be restricted to close family or carers only, and preapproved by the patient. Prior to your arrival, you should contact the hospital to confirm you can visit the patient. Additional restrictions may be implemented in high risk areas including Intensive Care Units, oncology units, dialysis units, and special care nurseries.

    Should I wear a face mask?

    A face mask will not protect you against becoming infected. While the use of face masks can help to prevent transmission of disease from infected patients to others, face masks are not currently recommended for use by healthy members of the public for the prevention of infections like novel coronavirus. If you are unwell with cold and flu-like symptoms, then a mask can be worn when you attend the hospital or GP office for assessment.

    Where can I get more information?

    Visit the Australian Government Department of Health homepage at www.health.gov.au.

    Call the Public Health Information Line on 1800 004 599.

    Discuss any questions you have with the Public Health Agency monitoring you.

    Contact your state or territory public health agency:

    • ACT call 02 5124 9213
    • NSW call 1300 066 055
    • NT call 08 8922 8044
    • QLD call 13HEALTH (13 43 25 84)
    • SA call 1300 232 272
    • TAS call 1800 671 738
    • VIC call 1300 651 160
    • WA visit www.healthywa.wa.gov.au or call your local public health unit

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