During your stay

OUR SERVICES

ATM facility

An Automated Teller Machine (ATM) that accepts all cards is located in the foyer of the main public hospital.

Café

Pause Café is located on-site at Joondalup Health Campus, adjacent to the Pharmacy in the Specialist Medical Centre (West). The Café offers delicious beverages, cakes, quiches and a variety of gourmet rolls, baguettes and light meals.

To contact phone: (08) 9400 9824

Hospital wards have kitchenettes with coffee and tea making facilities for your convenience.

Car parking

Click here for more information on the hospital's visitors carparks.

Catering

Our Catering Department prepares daily a variety of top quality, fresh meals. Menus are provided each morning from which you may select meals according to your taste and dietary requirements.

Compliments / Complaints

We welcome compliments and feedback relating to your stay with us and we encourage all patients to complete the feedback form that is located at your bedside. This enables us to evaluate and improve our services to our patients. Questionnaires are anonymous, however, if you wish to write a specific and signed letter, your points will be acknowledged and dealt with personally.

Patient satisfaction surveys are conducted independently of the hospital by Press Ganey Associates. If you are surveyed, your participation in these surveys is voluntary. We would appreciate your assistance if you are asked to participate.

If you are concerned about your care of the hospital services, please do not hesitate to contact the Nursing Unit Manager on the ward, or alternatively, our Consumer Liaison department on 9400 9672. Complaints can be submitted by writing a letter, by telephone, in person or through our survey system.

Florist

An on-site Florist provides a fantastic selection of flowers, gifts, cards and balloons.

Interpreters

If you require the services of an Interpreter during your stay with us, your doctor needs to indicate this at the time your visit to hospital is booked.

Mobile Phones

When you are admitted please ask our staff if mobiles can be used in your room. Mobiles may be used in all public areas including the coffee shop. Joondalup Private Hospital does not accept any responsibility for loss or damage to your mobile phone.

Pastoral care

Pastoral care staff and volunteers are dedicated to their task for those in need. Their task is to actively listen, support and accompany patients, family members, visitors and staff on their journey towards healing. They attempt to be present, respectful and compassionate. Team members offer an attitude of non-judgement and gentle guidance through appraisal of wellbeing, personal rapport, spiritual counsel, public prayer and bedside rituals. As part of the holistic approach to patient care, the team has established a wide referral source with hospitals, nursing homes and churches of all denominations in the northern suburbs and beyond. See more on Pastoral Care.

Pharmacy

An on-site Pharmacy provides a full range of clinical pharmacology services as well as regular pharmaceutical items.

The Pharmacy is accessible from the ground floor of the Specialist Medical Centre (West).

Public telephones

Coin operated public telephones are housed in the main reception to the public hospital and in the Emergency Department.

Telephone / TV

Each room at Joondalup Private Hospital is equipped with a flat screen television.

Volunteers

Our volunteers play a vital role at Joondalup Health Campus and Joondalup Private Hospital. Our volunteers make two daily trolley visits - one with sweets, emergency toiletries, some magazines and the daily paper, and the other for distribution of donated books or magazines.

Wards also receive regular help with simple non-medical tasks from the volunteers, and they may also spend time with patients.

Our volunteer program is approved and registered as a non-profit organisation by the Department of Fair Trading. All volunteers are required to have a police clearance and sign a declaration of confidentiality and conflict of interest document.

YOUR JOURNEY, YOUR JOURNAL

Coming into hospital and recovering from illness or injury is a journey, so we’ve created a special journal that you might like to use during your stay.

The Patient Recovery & Wellbeing Journal has been created as an optional tool that you can use to record your recovery goals, thoughts and feelings about your recovery and wellbeing. It could also be used to capture any useful information or questions you might have.

The journal may serve as a reminder to raise any questions or concerns when doctors, allied health and nursing staff visit.

You can download a PDF of the journal here.